1. OVERVIEW
At Fallout 4 ModMarket, we stand behind the quality of our modifications with an industry-leading refund policy. We believe in customer satisfaction above all else and have designed our refund process to be simple, fair, and hassle-free.
YOUR SATISFACTION GUARANTEED
We offer a comprehensive 30-day money-back guarantee on all purchases. If you're not completely satisfied with your modification for any reason, we'll refund your purchase in full.
KEY FEATURES OF OUR REFUND POLICY
- 30-day refund window from purchase date
- No questions asked policy for first-time refunds
- Instant processing for eligible refunds
- Multiple refund methods available
- Dedicated refund support team
- Transparent tracking system
2. OUR GUARANTEE
THE FALLOUT 4 MODMARKET PROMISE
We guarantee that every modification purchased from our platform will:
- ✓ Work as described in the product listing
- ✓ Be compatible with the specified game version
- ✓ Include all advertised features and content
- ✓ Come with comprehensive installation instructions
- ✓ Receive lifetime updates and support
If any modification fails to meet these standards, you are entitled to a full refund regardless of the reason or timeframe.
SATISFACTION METRICS
3. REFUND ELIGIBILITY
AUTOMATIC ELIGIBILITY
You are automatically eligible for a refund if:
- Your request is within 30 days of purchase
- The mod doesn't work as advertised
- You experience technical issues we cannot resolve
- The mod is incompatible with your system despite meeting requirements
- You haven't previously refunded the same product
ELIGIBILITY CHECKER
Check your refund eligibility instantly:
EXTENDED ELIGIBILITY
We may extend refund eligibility beyond 30 days for:
- • Major game updates that break mod compatibility
- • Discovered security vulnerabilities
- • False advertising claims
- • Exceptional circumstances evaluated case-by-case
4. REFUND PROCESS
We've streamlined our refund process to make it as simple as possible:
STEP 1: INITIATE REQUEST
Submit your refund request through one of these methods:
- • Online refund form (recommended)
- • Email to [email protected]
- • Phone: 1-800-MOD-MRKT
- • Live chat support
STEP 2: VERIFICATION
We verify your purchase details (usually instant)
STEP 3: APPROVAL
Eligible refunds are approved automatically
STEP 4: PROCESSING
Refund is processed to your original payment method
STEP 5: CONFIRMATION
You receive email confirmation with tracking details
EXPRESS REFUND OPTION
For purchases made with PayPal or cryptocurrency, we offer instant refund processing with funds available immediately upon approval.
5. PROCESSING TIME
Refund processing times vary by payment method:
| PAYMENT METHOD | PROCESSING TIME | AVAILABILITY |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Depends on bank |
| PayPal | Instant - 24 hours | Immediate |
| Cryptocurrency | 1-2 hours | After blockchain confirmation |
| Store Credit | Instant | Immediate |
| Bank Transfer | 7-14 business days | Depends on bank |
EXPEDITED PROCESSING
We offer expedited processing for urgent cases:
- • Priority queue placement for verified issues
- • Same-day processing for technical failures
- • Emergency refunds for duplicate purchases
- • VIP customer fast-track processing
6. REFUND METHODS
Choose from multiple refund options:
ORIGINAL PAYMENT METHOD
Default option - refund to the payment method used for purchase
- ✓ No additional verification needed
- ✓ Automatic processing
- ✓ Standard timeline applies
STORE CREDIT
Get 110% value as store credit
- ✓ 10% bonus value
- ✓ Instant availability
- ✓ Never expires
ALTERNATIVE PAYMENT
Refund to a different payment method
- ✓ PayPal, crypto, bank transfer
- ✓ Verification required
- ✓ May take additional time
DONATION OPTION
Donate your refund to mod creators
- ✓ Support the community
- ✓ Tax-deductible receipt
- ✓ Special supporter badge
7. EXCEPTIONS & LIMITATIONS
While we strive to accommodate all refund requests, certain limitations apply:
Refunds may be denied if you have:
- • Violated our Terms of Service
- • Distributed or pirated purchased content
- • Engaged in fraudulent activities
- • Abused the refund system
We monitor for refund abuse. Excessive requests may result in:
- • Additional verification requirements
- • Manual review of requests
- • Potential account restrictions
- • Denial of future refunds
Bundle refunds have special conditions:
- • Entire bundle must be refunded
- • No partial bundle refunds
- • Usage tracking applies
- • Bundle discount is forfeited
FAIR USE POLICY
We reserve the right to refuse refunds to customers who abuse our generous refund policy. This includes but is not limited to: purchasing with intent to refund, excessive refund requests, or fraudulent claims.
8. PARTIAL REFUNDS
In certain circumstances, we may offer partial refunds:
ELIGIBLE SCENARIOS
- Minor Issues: 25% refund for minor functionality issues
- Delayed Updates: 10% refund for significantly delayed updates
- Missing Features: Proportional refund for missing advertised features
- Performance Issues: 15-50% based on severity
PARTIAL REFUND CALCULATOR
9. BUNDLE REFUNDS
Special policies apply to bundle purchases:
BUNDLE REFUND RULES
- All or Nothing: Entire bundle must be refunded
- Usage Tracking: We monitor which bundle components were downloaded/used
- Time Limits: Same 30-day window applies from purchase date
- Discount Forfeiture: Bundle savings are lost if refunded
- Repurchase: Individual items can be purchased separately after refund
BUNDLE EXCHANGE OPTION
Instead of a refund, consider exchanging your bundle for:
- • Different bundle of equal or lesser value
- • Store credit with 5% bonus
- • Individual mods from our catalog
10. REFUND DISPUTES
If your refund request is denied, you have several options:
DISPUTE RESOLUTION PROCESS
LEVEL 1: SUPPORT REVIEW
Request review by senior support staff
LEVEL 2: MANAGER REVIEW
Escalate to refund department manager
LEVEL 3: EXECUTIVE REVIEW
Final appeal to executive team
EXTERNAL OPTIONS
Third-party mediation or legal recourse
DISPUTE SUPPORT
Our dedicated dispute resolution team is available Monday-Friday, 9 AM - 5 PM EST. Email: [email protected]
11. CHARGEBACKS
IMPORTANT: TRY OUR REFUND PROCESS FIRST
Chargebacks should be a last resort. Our refund process is faster, easier, and doesn't risk account suspension.
CHARGEBACK CONSEQUENCES
Initiating a chargeback may result in:
- Immediate account suspension
- Loss of access to purchased content
- Inability to make future purchases
- Collection proceedings for disputed amounts
- Negative impact on credit score
AVOIDING CHARGEBACKS
Before initiating a chargeback:
- Contact our support team first
- Allow 48 hours for response
- Escalate through proper channels
- Document all communications
- Consider mediation options
12. INTERNATIONAL REFUNDS
We process refunds globally with considerations for international customers:
CURRENCY CONVERSION
- • Refunds processed in original purchase currency
- • Exchange rate fluctuations not covered
- • Bank conversion fees may apply
- • PayPal handles multi-currency automatically
REGIONAL CONSIDERATIONS
EUROPEAN UNION
- ✓ 14-day cooling-off period
- ✓ Additional consumer protections
- ✓ VAT refund included
AUSTRALIA
- ✓ ACL compliance
- ✓ GST refund included
- ✓ Extended rights for faults
UNITED KINGDOM
- ✓ Consumer Rights Act 2015
- ✓ Distance selling regulations
- ✓ VAT refund included
OTHER REGIONS
- ✓ Local laws respected
- ✓ Standard 30-day policy
- ✓ USD processing available
13. TAX IMPLICATIONS
TAX REFUND HANDLING
When you receive a refund:
- • Sales tax/VAT is refunded in full
- • Original tax invoice is cancelled
- • Credit note issued for records
- • Tax reporting adjusted automatically
TAX DOCUMENTATION
All refunds include proper tax documentation for your records. Business customers receive additional invoicing options.
BUSINESS CUSTOMERS
Special considerations for business purchases:
- • VAT/GST recovery documentation provided
- • Bulk refund processing available
- • Dedicated business support line
- • Custom invoicing options
14. TECHNICAL ISSUE REFUNDS
We provide priority refund processing for technical issues:
AUTOMATIC APPROVAL CRITERIA
CRITICAL ISSUES
- ✓ Game crashes on load
- ✓ Save file corruption
- ✓ System incompatibility
- ✓ Missing core files
PERFORMANCE ISSUES
- ✓ Severe FPS drops (>50%)
- ✓ Memory leaks
- ✓ Texture glitches
- ✓ Audio problems
TECHNICAL SUPPORT FIRST
Before requesting a technical refund, our support team will:
- Diagnose the issue remotely
- Provide troubleshooting steps
- Offer compatibility patches
- Suggest alternative solutions
- Approve immediate refund if unresolvable
INSTANT TECHNICAL REFUND HOTLINE
For critical technical issues causing data loss or system problems:
1-800-TECH-REF (1-800-832-4733)
Available 24/7 • Average wait time: 2 minutes
15. CUSTOMER SATISFACTION GUARANTEE
OUR COMMITMENT TO YOU
"If you're not happy, we're not happy."
SATISFACTION FIRST
Your satisfaction is more important than any sale
FLEXIBLE SOLUTIONS
We'll work with you to find the best resolution
GOING ABOVE & BEYOND
Sometimes we'll surprise you with our generosity
SATISFACTION METRICS
SATISFACTION PROMISE
If we can't resolve your issue or process your refund satisfactorily, we'll provide an additional 10% compensation as store credit on top of your full refund.
16. FREQUENTLY ASKED QUESTIONS
Refund approval is typically instant for eligible requests. The time for funds to appear in your account depends on your payment method: PayPal (instant-24hrs), Credit/Debit cards (5-10 business days), Bank transfers (7-14 business days).
While our standard policy is 30 days, we may extend this for exceptional circumstances such as major game updates breaking compatibility, discovered security issues, or proven false advertising. Contact support to discuss your specific situation.
Bundle purchases must be refunded in full - we cannot process partial bundle refunds. However, you can refund the entire bundle and then repurchase individual items you want to keep. Alternatively, consider our bundle exchange program.
Yes, access to refunded content is revoked immediately upon refund approval. We recommend backing up any saved games that depend on the mod before requesting a refund. Download links will be deactivated and the mod will be removed from your account library.
Yes, you can repurchase previously refunded mods. However, the same refund restrictions apply - you cannot refund the same product twice. Repurchased items are subject to current pricing and may not include previous promotional discounts.
Gift purchases can be refunded by the original purchaser if the gift hasn't been redeemed. Once redeemed, only the recipient can request a refund. Refunds for gifts are processed back to the original purchaser's payment method.
17. LEGAL NOTES
GOVERNING LAW
This refund policy is governed by the laws of the United States and the State of Delaware. Any disputes shall be resolved in accordance with our Terms of Service arbitration clause.
POLICY MODIFICATIONS
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of any modifications.
SEVERABILITY
If any provision of this refund policy is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this refund policy shall otherwise remain in full force and effect.
ENTIRE AGREEMENT
This refund policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Fallout 4 ModMarket regarding refunds and supersedes all prior agreements and understandings.
CONSUMER PROTECTION
Nothing in this policy limits your statutory rights as a consumer. Where local laws provide greater protection than this policy, those laws will prevail.
REQUEST A REFUND
VERSION HISTORY
WE VALUE YOUR SATISFACTION
Our refund policy reflects our commitment to customer satisfaction. We believe in our products and stand behind them with this comprehensive guarantee. Your trust in Fallout 4 ModMarket is important to us, and we'll always strive to make things right.
REMEMBER
"A happy customer is our best advertisement. We'd rather lose a sale than lose your trust."
- The Fallout 4 ModMarket Team